From receiving the parcel.
Original condition with tags and packaging intact.
After the returned article is received and inspected.
Returns can be requested within 3 days of receiving the parcel.
To be eligible for a return, the article must be:
Articles that have been worn, washed, altered, damaged, or returned without their original tags and packaging will not be accepted.
Contact Rakht Saaz Customer Service via WhatsApp at 03214336748 within 3 days of receiving your parcel.
Provide your order number and the reason for the return. Pictures or videos may be requested where required.
Our Customer Service team will review the request and provide the return instructions.
Once the return is approved, the article must be dispatched back to Rakht Saaz within 3 days of receiving the return instructions.
The returned article will be inspected. Once approved, the refund will be processed.
Approved refunds will be processed within 3 working days after the returned article has been received and inspected.
The customer will be responsible for the delivery charges incurred for sending the article back to Rakht Saaz.
A return request must be made within 3 days of receiving the parcel.
If the article is unused and in its original condition, contact our Customer Service team via WhatsApp with your order number and reason for the return. The team will review your request and guide you accordingly.
The customer is responsible for the delivery charges for sending the article back to Rakht Saaz.
Once the returned article has been received and inspected, the refund will be processed within 3 working days.
Contact our Customer Service team on WhatsApp.